§ 10 INFORMATION FOR CONSUMERS ON RIGHT TO REVOKE PURCHASE
The consumer has the right to revoke the purchase. However, it is necessary to do this in written form. Please find a sample form here:
Franzoesische Strasse 9
Fax +49 (0)30 220 128 991
info [at] panono [dot] com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/provision of the following service (Item name, order no. and price if applicable.):
Order date: (Date):
Goods received on (date):
Name and address of consumer:
Signature of customer (only in case of a written revocation):
You don’t have to state the reason for revocation. However, we would be very glad if you could let us know the reason for our quality management.
You have the right to revoke this contract within 14 days without giving reasons. The withdrawal period starts when this information is received in writing
In order to exercise your right of revocation, you have to inform us about your decision to revoke this contract by a clear explanation (e.g. a letter sent py post, fax or email). You can but you don’t have to use the above mentioned sample form. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.
In case of an effective revocation the mutually received benefits (e.g. benefits of use) are to be returned. Compensation may be demanded in the case of deterioration of the goods. This shall not apply if the damage to the products is attributable exclusively to testing or verifying, for example as it would have been possible for you in a store. You can avoid the obligation to replacement of value for a deterioration originating by proper use of the commodity by not putting the commodity into use as if it were your property and by refraining from everything which reduces and impairs its value. You shall bear the regular costs of the return shipment. In the event of the processing of the revocation, the refund is effected step by step against return of the goods within 14 days. The deadline for you begins with sending your return request or the merchandise, for us with the receipt thereof.
The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs or which, by reason of their quality, are not suitable for return or may spoil quickly or whose expiration date would be exceeded, or for the delivery of audio or video recordings or of software where the seal on the data carriers has been broken by the consumer, or for the delivery of newspapers, periodicals and magazines, unless you have submitted your contractual declaration by telephone.